F.a.q

As Yıldız Tur, we have tried to answer the questions asked by our valued customers. Here are some details you might be curious about.

F.A.Q

Can I Cancel the Reservation?: Yes, you can cancel your reservation without paying any cancellation fees.
What is the Insurance Status of the Services?: Our vehicles, which serve as Yıldız Tour, are equipped with Tursab and D2 authorization certificates. For this reason, all our vehicles are protected with the necessary compulsory personal accident, seat insurance, motor insurance and liability insurance.
How Do You Receive Payments For Your Services?: Our company aims to offer the least costly and most practical payment methods for you. We have a range of payment options available, including cash, credit card or bank transfer. We would like to remind you that we do not request extra security codes for credit card payments.
Do you have a baby seat in your vehicles?: We offer all kinds of possibilities for your comfort and convenience in our vehicles. In this context, we also provide special seats for babies. If you want to take advantage of this service, all you have to do is to inform us that you need a baby seat when making a reservation.
Where to Find the Driver at the Airport?: Our driver, with whom you will travel with your private vehicle, will be patiently waiting for you just outside the airport’s customs gate.
If My Flight Is Delayed, Do You Charge Extra?: Yıldız Tur pays attention to the smallest detail in VIP Airport/Airport transportation services. Our team, which closely monitors every moment of your flight, learns about the delays of your flight before our service, and does not incur any additional cost to you in such cases.